Last updated: November 15, 2026
We want order problems to be handled clearly. This initial policy describes the proposed process for the store. It does not limit rights that apply to you under applicable law.
Damaged, incorrect, or missing items
Please report an issue through Contact Us within seven days after delivery. Choose Order support and include your order number, the affected items, and a short description. When appropriate, we may ask for photos of the packaging and affected items. Do not send payment credentials.
If something is missing or a shipment has not arrived, contact us with the order details so we can review the available shipment information. Please keep the packaging while the issue is being reviewed.
Review before approval
We review the information before confirming a replacement, refund, or other resolution. An inquiry does not automatically approve a return. Do not send items back unless we have agreed to the return and supplied instructions. We cannot promise reimbursement for an unsolicited return.
Change of mind and cancellations
Change-of-mind requests are generally excluded, subject to your applicable rights. If you want to cancel an order, contact us promptly. We will confirm whether cancellation is still possible based on the order’s status. A request alone does not cancel an order.
Approved refunds
We will explain the approved amount and method before processing a refund. Timing depends on the payment method, any provider review, and the receiving institution or network. We do not promise an exact settlement time.
For a cryptocurrency refund, the approved refund value is calculated in USD against the original order. The cryptocurrency amount, applicable conversion reference, receiving address, and any network charge must be agreed before transfer. Never provide a private key. For ACH, an approved refund follows the arrangements supported by the approved provider; raw bank credentials are not collected through this website.
Shipping and processing fees
Where an order problem is attributable to an incorrect or damaged delivery, we review the related shipping and processing charges as part of the proposed resolution. Original shipping, return shipping, payment processing, and network fees are not automatically refundable in other situations. We will explain their treatment before any approved refund, subject to applicable rights.
Design preview
This is a design preview with fictional product listings and prices. Orders and payments are not being accepted, and no funds are collected.
Need help?
Use the Contact Us form and include your order number. If circumstances prevent reporting within the proposed window, contact us so we can review the situation and any applicable rights.
Contact Cereal Edibles
For questions about this policy, contact sales@cerealedibles.com. Include your order number if your question concerns an order. Please do not send passwords, private keys, or bank login details.